FAQ

If you realize after you place your order that you made a mistake, error, or typo we’re happy to make that change for you as long as we haven't already started to create your order.

Please contact us within 24 hours of placing your order to make changes.

We make orders in batches, and some processes are started shortly after the order is placed, so please double check that your details are perfect before submitting your order.

We sell gift cards in increments of $10, all the way up to $1,000. Gift cards are delivered electronically via email immediately after purchase. You can send the gift card directly to the recipient via email, along with a note.

Physical gift certificates are available by request, for an additional fee. Contact us for more details.

We charge California state sales tax to all orders shipped to California.

When you use a debit card, your bank places a temporary hold for the amount you're trying to purchase, whether or not the transaction goes through. If your transaction declines once, and goes through a second time, you will see two temporary holds in your bank account, only one of which will actually go through. The other will fall off after a time period determined by your bank.

If you have questions about temporary holds, please contact your banking institution, as policies differ between banks.

Because almost all of our items are handcrafted to order, your card will be charged upon checkout, prior to the creation of your items.

If you cancel your order, or we cannot fulfill it for any reason, a prompt refund will be issued.

We promise, we only want to trade awesome handmade stuff for money.

If you're getting an error at checkout, double check that your credit card information was all entered correctly. You'll also want to double check that your billing address matches the address on file with your bank.

If you've double checked your billing info and still get an error, please email us with as much info as possible so we can help determine the cause.

Sales and promotions are valid only during the advertised time period.

Discounts and promotions cannot be applied to previous purchases, or combined with other offers.

Discounts are not available on out of stock items, and we do not issue rain checks at this time.

Promotional offers may be modified or terminated at any time.

Gift card purchases are nonrefundable, however they do not expire.

Shipping costs are automatically calculated at checkout based on your location and the products you'd like to order. You can simply add whatever you'd like to order to your cart to view shipping costs.

Ground shipping is FREE in the U.S. for orders over $75!

Yes, if your package is damaged or lost in transit, with proof, we will replace your order. It's our responsibility as business owners to make sure you receive the product you purchased.

If you believe your package might be lost, please contact us so we can either research the missing package or replace it.

Our current production time for custom made products is posted at the top bar of our website. Every product page displays the production time for that product. Ready made/ready to ship/ready to wear items will ship within 1 week. Print-on-demand items (apparel, mugs, etc.) will ship within a week.

Long story short: we're trying to have a healthy work/life balance.

As an artist-run business, we do everything ourselves, except for customer service (which our friend Eric handles for us!). Every little bit of running this business falls into our two pairs of hands, which are also full with family and life demands.

Because we have to balance our time between designing new products, photographing and listing them, maintaining our website, marketing and promotion, content creation, and filling orders - and we also need to sleep - we allow for a 1-2 week production time.

Occasionally we run across someone who believes our every waking hour should be devoted to filling orders, and to those folks, I invite you to touch grass and learn about Stress Induced Cognitive Decline.

If you need your order by a specific date, please order as early as you can, and make sure to let us know about your need-by date. No shipping method guarantees delivery dates, and our only route to correct a lost package is to remake your entire order and ship it again.

Shipping times are determined by the method you select at checkout. Please note that free shipping options are always Ground Shipping/First Class Mail.

Shipping times do not include our production time, which is posted at the top of the website.

United States

USPS First Class Mail: estimated 3-5 business days USPS Priority Mail: estimated 2-3 business days USPS Express Mail: guaranteed within 1-2 business days

International Orders

See our "Orders Outside the U.S." section.

Yes, we ship worldwide! Shipping is automatically calculated at checkout based on your location and the products you order.

International Orders

USPS First Class International: estimated 3-6 weeks (Canada 2-3 weeks) USPS Priority Mail International: estimated 1-3 weeks (Canada 1-2 weeks) USPS Express Mail International: guaranteed within 3-5 business days, everywhere

USPS Express Mail delivery guarantees only mean that if your order does not arrive by the guaranteed delivery date, they will refund your shipping costs.

Customs fees are assessed by each country to their citizens who order products from overseas.

Customers outside the US are responsible for paying all customs, VAT and brokerage fees assessed by your country.

Each country assesses customs fees differently, and we have no way to control or avoid this. For more information on your country's fees, please contact your local postal service.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at colorandcamp@gmail.com. Please note that returns will need to be sent to the following address: 8291 Hillandale Dr. San Diego, CA 92120 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at colorandcamp@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at colorandcamp@gmail.com.

Restocking Fee

All sterling silver and gold jewelry with or without personalization is subject to a restocking fee, up to 50%, as precious metal items are made to order.

Please email us within 24 hours of your order if you wish to cancel.

Most of our products are handmade to order, and we work to get them made as quickly as possible. Once we have started work on your order, we may not be able to cancel it.

Print on Demand items are subject to a restocking fee up to 50% upon cancelation.

Shipping fees are not refundable for already shipped items.